Had a bad experience with this Gold's Gym. Just moved in from out of town and hadn't switched over to a Texas DL yet. Showed the front desk guy my apartment lease contract (bigger guy). He was extremely rude and made snarky remarks. If you're going to have a customer service job treat prospect customers with respect. The sales rep was really pushy and nasty. On the way out he was like oh yeah since you're not local residents you can't come back to use your 3 day membership since you're not local residents. Overall nice facility but the staff is below par. I would recommend going somewhere else.
I've been a Gold's member through 3 gyms. Started at Arapaho (which I still miss and think was the best of the 3), then to Plano, and now Richardson. While Richardson isn't as spacious or setup as well as Plano, the gym and facility is still really nice. I've always had positive interactions with staff. One of the trainers (Dustin) thinks he has priority over gym member's use of facilities, but outside of that it's all been great. A few hiccups here and there with equipment. Mentioned many of them to front desk and most don't get repaired unless mentioned multiple times, but they do eventually repair the equipment. I'd give it 5 stars with just a tad more effort and perhaps a slightly better layout and more stretch room (where's the band stretcher that all other local Gold's have had?), but overall I'm very satisfied for the price paid. I'd recommend to anyone looking for an affordable local gym.
Rehire your front desk attendants and perhaps I will reconsider your nice facilities.
To add to Jocelyn's review, we were told we would have 3 day VIP access when entering the Gym by Robert Monk.
I had a family plan with 5 people and apparently they only cancelled mine . Please if you ever cancel your membership make sure you get their confirmation email and paperwork as well to avoid this company from taking your money.
Things rae going down the hill fast. High coach turn-over. Systems are always down, issues with phone apps. Staff seem friendly on surface. Best equipment selection in the area though.
Also, I was completely unaware about how to locate the trial until entering the lobby to which the aforementioned "big, snarky dude" with short blonde hair and glasses of about middle ago.
The above was impossible as I had no awareness prior to entering the gym?
Upon exiting he stated that since we weren't "residents" in the area we could not return for the following 2 days of our trial?
I cancelled my one year commitment on May 26 . As of today July 17 they are still charging my account , came in wanted to speak to a manager and he's on a conference call, operations manager is busy I was told and the young lady at the front desk said I could wait or comeback another day. Seriously Golds gym??
it takes 7 weeks to cancel my membership??
He said to me specifically "this is why you sign up before coming in"
As I'm sitting here waiting at Gold's gym I'm writing this review.
Gold S Gym is a US Gym based in Richardson, Texas. Gold S Gym is located at 110 W Campbell Rd Suite 100, Richardson, TX 75080, USA.
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