Suburban location has lower prices, no airport fees or taxes. But they have fewer cars to choose from. They did not have the RAV4 that I wanted to rent and none of them had one available during the entire month that I need one. Watch out for the huge daily expensive insurance plan they offer.
I have been to a couple different Enterprise locations in the area. They all have been very pleasant. I visited this location during the labor day weekend so it was pretty busy. They employees were great! Everyone was hustling to help customers. From the manager to the other employees, everyone was working hard and it showed. The manager was very apologetic for the wait people were having, but not in a bad way. Then, I saw one of the agents running across the parking lot to help a customer! She was really hustling. Good customer service is hard to come by so I just had to let people know. Needless to say, this is the location I will be visiting from now on.
It's not a very big location and can get pretty busy so sometimes you will need to wait but it's usually not very long. Customer service so far has been great. I had a wind noise problem with the car I returned on the last rental trip and I wanted to bring this issue up to them so they could get it fixed. Even though the they were super swamped with customers the manager, Colby, took time to listen to me, was sincere and addressed the issue which I really appreciate. The staff I have met here has always been very nice and accommodating, keep up the good work.
Everything about my experience was positive. Friendly, hardworking people getting their jobs done quickly and professionally with smiles on their faces. I got a great weekend deal, a dependable car and super easy in and out. I will be back.
Colby always treats his customers with awesome service! His team is just as friendly and helpful, I would recommend this place!!They always take Care of me and is nice to get picked up and dropped off wonderful team of associate. Take advantage of the 9.99 weekend special.
Enterprise Rent A Car is a US Car Rental based in Richardson, Texas. Enterprise Rent A Car is located at 499 W Arapaho Rd, Richardson, TX 75080, USA.
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